Data Privacy Policy
Your privacy is important to us at Cobalt Linen Haven
Information We Collect
When you reach out about corporate floral designs or gift services, we gather information you knowingly provide. This includes your name, company name, email, phone, delivery addresses, and any particular requirements for your floral orders. Payment details are collected during checkout, but are handled securely by our payment partners.
For corporate clients, we may obtain extra business information like company registration data, preferred delivery timelines, and budget constraints to tailor our service to your needs.
Our site automatically gathers specific technical details when you visit, including your IP address, browser, device info, and navigation patterns. This helps us enhance performance and understand how clients discover our services.
How We Use Your Information
We primarily use your data to complete flower orders and deliver excellent support. This includes processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service requirements.
We also utilize information to enhance our services and user experience on the site. This helps us identify the most valuable corporate floral offerings for our clients and improve our support for the business community in United Kingdom.
Information Sharing and Disclosure
Cobalt Linen Haven respects your privacy and does not sell your personal data to others. We share information only when needed to deliver our services or when legally required.
We may share essential data with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they perform for us.
We may disclose information when required by law, court order, or government request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to safeguard it. This encompasses secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
We store personal information in secure systems that have access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to shield information as it moves between your browser and our services.
Limited Access
Only staff members with a legitimate need to access the data for delivering services are granted access to customer information.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, correct, delete, or limit how your information is used.
To exercise these rights, please contact us with the information listed at the end of this policy. We will respond within a reasonable timeframe in line with applicable laws.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We use cookies and related technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can manage cookie preferences in your browser. However, turning off certain cookies may affect how the site functions. For more details about our cookie practices, please review our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy applies only to Cobalt Linen Haven and this site. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date displayed at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.
Contact Us About Privacy
Cobalt Linen Haven Privacy Team
Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.